Privacy Policy

This privacy policy applies to all business processes at Aukan AS, hereinafter referred to as the Data Controller.

This policy provides information about data processing carried out by the Data Controller and defines the purpose and means of processing, as well as processing carried out on behalf of our customers based on their instructions.

Processing of personal data is necessary for us to fulfill our contractual obligations and serve you as a customer. Personal data may also be used for the following purposes: sales, customer service communication, marketing, information, and accounting.

For email/SMS marketing, we obtain explicit consent in advance.

By providing your personal information, you accept the practices and terms described in this privacy policy.

If you have objections regarding our handling of personal data, you may file a complaint with the Data Protection Authority. For more information, you can visit www.lovdata.no regarding the Personal Data Act and related regulations.

Data Controller

Aukan AS
Moldegårdsvegen 5
6415 Molde
Norway
Email: post@sportsfiskebutikken.no
Phone: +47 712 16 153

Information Collected

Information may be collected and stored when you register on our website, contact sales or support via email/chat, or use our services.

Where Your Data is Stored and Shared

Our e-commerce platform is provided by Mystore AS, and data is stored in their cloud services at Amazon Web Services (AWS) data centers in Ireland.

Third-Party Providers

• Kustom Checkout (formerly Klarna Checkout): Personal data such as email, name, address, and national ID may be shared for credit and payment processing.
• Google Workspace (Gsuite): Used for email and document storage.
• Zendesk: Used for customer service emails and chat communication.
• Mailmojo: Used for email marketing and newsletters.
• Google Analytics: Used for traffic analysis (IP addresses and usage data).
• Tripletex: Accounting system storing order and billing data.
• Mystore POS: Used in our physical store for sales data.
• Adyen: Payment processing for card transactions in physical store.
• Logistra: Used for shipping labels and logistics integration.
• Bring: Shipping carrier (name, phone, address shared).
• PostNord: Shipping carrier (name, phone, address shared).

Email and SMS Communication

You may receive emails or SMS related to your orders, tracking information, account updates, or password resets. These are based on legitimate interest.

If you have consented, you may also receive newsletters and marketing emails, which you can unsubscribe from at any time.

Your Rights

You have the right to access, correct, or request deletion of your personal data by contacting us at post@sportsfiskebutikken.no.

Cookies

We use cookies to improve user experience, store cart information, enable login, and support marketing activities.

We also use cookies from services such as Kustom Checkout, Zendesk, Google Analytics, Google Ads, and Facebook Pixel.